Frequently Asked Questions

Question 1

What areas do you serve?

Accepted Answer

We serve Greensboro, High Point, Burlington, Winston-Salem, Kernersville, Asheboro, Mebane, Archdale, Oak Ridge, Jamestown, Pittsboro, Thomasville, Lexington, Concord, Raleigh, Durham, Wake Forest, Chapel Hill, and Charlotte — all in North Carolina.

Question 2

Are you insured?

Accepted Answer

Yes. Integrity Roofing Group carries full general liability and workers' compensation insurance on every job. We're happy to provide certificates of insurance upon request.

Question 3

How do I get a free estimate?

Accepted Answer

Just fill out our online estimate form or give us a call. We'll schedule a time to come out, inspect your roof, and provide a detailed written estimate — no pressure, no obligation.

Question 4

How do I know if I need a roof repair or a full replacement?

Accepted Answer

That's a great question! Minor issues like a few missing shingles or a small, isolated leak can often be handled with a simple repair. However, if your roof is over 15-20 years old, shows widespread signs of wear (like curling or cracked shingles), or has extensive damage, a full replacement is typically the safer and more cost-effective long-term solution. Our free inspection will give you a clear and honest assessment of your roof's condition.

Question 5

What roofing products do you use?

Accepted Answer

We install Atlas and CertainTeed products, including a full range of asphalt shingles, architectural shingles, and impact-resistant options. We'll help you choose the best product for your budget and home.

Question 6

What warranty do you offer?

Accepted Answer

All installations come with a 15-year workmanship warranty from Integrity Roofing Group, plus the manufacturer's material warranty on all products installed.

Question 7

How long does a roof replacement take?

Accepted Answer

Most residential roof replacements are completed in one to two days, depending on the size and complexity of the roof. We'll give you a clear timeline before we start.

Question 8

How do you protect my property during installation?

Accepted Answer

Protecting your home and yard is a top priority. Before we start, we cover windows, landscaping, and other sensitive areas. We maintain a clean and organized work site throughout the project. After completion, we perform a detailed final cleanup to ensure your property is left in the same, or better, condition than when we arrived.

Question 9

Do I need to be home during the installation?

Accepted Answer

You don't need to be home for the full installation, but we do ask that someone is available at the start of the job to go over any last-minute details. We'll keep you updated throughout the process.

Question 10

What should I do after a storm damages my roof?

Accepted Answer

Stay safe and avoid the roof. Call us for a free storm damage inspection. We can provide emergency tarping to prevent further water damage while we assess the full extent of the damage.

Question 11

Do you help with insurance claims?

Accepted Answer

Yes. We document all damage with detailed photos and written reports, provide itemized estimates that meet insurance standards, and can be present during the adjuster's inspection to make sure nothing is missed.

Question 12

What if my insurance claim is denied?

Accepted Answer

We can help you understand the denial and, if appropriate, assist with an appeal. We've helped many homeowners successfully overturn initial denials with proper documentation.

Question 13

How quickly can you get to a repair?

Accepted Answer

We prioritize repairs and can typically schedule most jobs within the same week. For active leaks or emergency situations, we offer emergency tarping to protect your home right away.

Question 14

How often should I have my roof inspected?

Accepted Answer

We recommend a professional inspection at least once a year, ideally in the fall before winter weather arrives. After any major storm, an inspection is also a good idea.

Question 15

What is included in a maintenance program?

Accepted Answer

Our programs include scheduled inspections, gutter cleaning, minor repairs (sealant, flashing touch-ups), moss and algae treatment, and a detailed condition report after each visit.

General

Roofing & Installation

Storm Damage & Insurance

Repairs & Maintenance

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